FAQ & Help Center

Yes. This website and our store are strictly for adults aged 18 and over. By using the site you confirm you meet this age requirement and that cannabis-related content is legal to view in your country.

Our cannabis seeds are sold strictly as souvenirs or collector's items — they are not intended for germination or cultivation. Cannabis seeds cannot legally be germinated in most European countries. It is your responsibility to check the legislation in your own country before purchasing. Full details are in our Disclaimer & General Sales Conditions.

Yes — lighting, tents, nutrients, ventilation and other grow equipment sold in our Grow Shop are standard horticultural products, legal to purchase and use for any type of plant cultivation permitted in your country.

No — per our disclaimer, seeds are sold for collection/souvenir purposes only, not for germination. See the Disclaimer page for full terms.

Yes, we carry exclusive collaborations (e.g. with Super Strains) alongside trusted breeders like Barney's Farm, Ethos, and Growers Choice. Availability is limited — once a batch sells out it may not return.

Card payment is temporarily unavailable on our website. Three ways to pay, all available right now:

• Bank transfer — order on the site, then transfer the amount using your order number (e.g. #DGL12345) as the payment reference. We ship as soon as the payment arrives.
• Gift card / voucher — a De Grénge Léiw gift card works as a payment method on the whole catalogue.
• In store — order online and pay on collection, or buy directly at the shop. Card and cash accepted on site.

Step-by-step instructions and our bank details are on the How to Order & Pay page.

Seed purchases are paid by bank transfer (using your order number as the payment reference) or with a gift card — card payment is not available for seeds. You can also choose your seeds in store and pay on the spot. Full details on the Seeds — How to Pay page.

We confirm your order by e-mail or phone once payment reaches us. For a bank transfer, count on 1 to 2 working days for the funds to arrive. Gift card and in-store payments are confirmed immediately.

[TO CONFIRM: cancellation/modification policy — under review with legal advice]

Some of our products — mainly larger grow equipment — can be delivered personally by our own van, with installation available on request. Van delivery is offered on a case-by-case basis after checking with our store, so please contact us to confirm whether your order qualifies. Other items may ship by standard courier, or can always be collected in-store.

For orders eligible for van delivery:

Outside this range, outside Luxembourg, or for items not eligible for van delivery, contact us to check availability and cost.

Standard delivery takes approximately 2 to 6 weeks, depending on the product and current order volume.

Yes — you're welcome to visit us at 12 Rue Christophe Plantin, L-2339 Gasperich, Luxembourg to browse, ask advice, or collect an order. We're open Monday to Saturday, 11am–7pm.

[TO CONFIRM: return window, condition requirements, non-returnable items — under review with legal advice]

[TO CONFIRM: warranty claim process and contact steps]

Absolutely. Drop by the store or contact us with your space size and goals — our team is happy to advise on lighting, tents, ventilation and nutrients, and check in-store stock for you.

[TO CONFIRM: manufacturer/store warranty terms per brand]